Level 1 Level 2 Gold Platinum Individual
Guaranteed response time 24h 12 hours 6 hours 3 hours as agreed
Guaranteed uptime 99% 99% 99.5% 99.5%
Delay response compensation, per hour 1 day 2 days 5 days 7 days 14 days
Downtime compensation 3000% 5000% 10000% 20000%
Basic software installation
ISPmanager control panel installation
Choosing Linux distro from a standard set
Installation of Linux distro from customer $50 $30
Migration of sites
Server availability monitoring
The number of requests to support unlimited unlimited unlimited unlimited unlimited
Server's load stats
Installation of additional software $50/h
Server's software optimization $50/h
Basic configuration of additional software $50/h $30/h
Fine tuning of additional software $50/h $30/h $15/h
Customer's CMS installation $50/h
Customer's CMS setup $50/h $30/h
Basic server security $50/h
Increased servers security
Maximum server security
E-mail CLOUD, per domain $40/mo $30/mo $25/mo
Antivirus inspection
Consultation about a server selection
Consultation about a server optimization $30/h $25/h
Консультации по оптимизации программного кода $75/h $75/h $50/h $50/h
Anti-DDoS as agreed
Priority service
Support by phone
"Talking about life ... about various things ..." $30/h $25/h $15/h
"To scold support"
"Talk about politics"
Price 0 $15/mo $90/mo $620/mo $75/h
www.hp.com www.centos.org www.cisco.com www.ubuntu.com www.intel.com www.linux.com www.level3.com www.redhat.com www.vyatta.com