Level 1	Level 2	Gold	Platinum	Individual
Guaranteed response time	24h	12 hours	6 hours	3 hours	as agreed
Guaranteed uptime	—	99%	99%	99.5%	99.5%
Delay response compensation, per hour	1 day	2 days	5 days	7 days	14 days
Downtime compensation	—	3000%	5000%	10000%	20000%
Basic software installation	√	√	√	√	√
ISPmanager control panel installation	√	√	√	√	√
Choosing Linux distro from a standard set	√	√	√	√	√
Installation of Linux distro from customer	$50	$30	√	√	√
Migration of sites	√	√	√	√	√
Server availability monitoring	√	√	√	√	√
The number of requests to support	unlimited	unlimited	unlimited	unlimited	unlimited
Server's load stats	√	√	√	√	√
Installation of additional software	$50/h	√	√	√	√
Server's software optimization	$50/h	√	√	√	√
Basic configuration of additional software	$50/h	$30/h	√	√	√
Fine tuning of additional software	$50/h	$30/h	$15/h	√	√
Customer's CMS installation	$50/h	√	√	√	√
Customer's CMS setup	$50/h	$30/h	√	√	√
Basic server security	$50/h	√	√	√	√
Increased servers security	—	—	√	√	√
Maximum server security	—	—	—	√	√
E-mail CLOUD, per domain	$40/mo	$30/mo	$25/mo	√	√
Antivirus inspection	—	—	√	√	√
Consultation about a server selection	√	√	√	√	√
Consultation about a server optimization	$30/h	$25/h	√	√	√
Консультации по оптимизации программного кода	$75/h	$75/h	$50/h	$50/h	√
Anti-DDoS	—	—	—	—	as agreed
Priority service	—	—	√	√	√
Support by phone	—	—	—	√	√
"Talking about life ... about various things ..."	$30/h	$25/h	$15/h	√	√
"To scold support"	—	—	—	—	√
"Talk about politics"	—	—	—	—	—
Price	0	$15/mo	$90/mo	$620/mo	$75/h